Archives By Category
CRM Software
Aplicor Product Evolution
Posted by Chuck Schaeffer on October 15, 2007
I had some great client calls this week and one of the recurring questions posed by three very active users centered around product advancement. They were seeking to understand the most significant and highest impact product advancements coming down the pike. I'll use this post to satisfy this inquiry for them and for any interested client. More ...
Online CRM & ERP Product Planning
Posted by Chuck Schaeffer on June 29, 2007
Based on some client requests I'm going to use this blog entry to shed a bit more light on our product planning process. I'll speak at a very high level about our dev and release process and then provide a bit of vision toward what's coming next. More ...
CRM Strategy
Top 5 CRM Mistakes You Can Avoid
Posted by Heather Johnson on May 1, 2008
Though any number of problems can occur in CRM, the following five mistakes are common and avoidable. More ...
CXO Magazine Interview
Posted by Chuck Schaeffer on December 10, 2007
II just had the privilege of being interviewed by CXO Magazine, the leading business magazine in Europe. More ...
SaaS CRM, Web 2.0 and Hammer Time
Posted by Chuck Schaeffer on November 5, 2007
Late night conversations with an entrepreneurial founder of a hyper growth company and his colleague, Hammer (formerly known as M.C. Hammer). More ...
SaaS CRM Implementations Are Different
Posted by Chuck Schaeffer on August 1, 2007
I’m going to use this blog post to clearly state that implementing SaaS business systems is different than implementing on-premise software systems and point out some of the differences. More ...
How To Maximize Your CRM Software Investment
Posted by Chuck Schaeffer on July 16, 2007
I received a great email from a UK user in which he asked “What else can I do to maximize my Aplicor CRM investment?” Fortunately, the answer for his organization can be applied to many organizations so I’m posting my response as a blog entry. More ...
ERP Software
Online CRM & ERP Product Planning
Posted by Chuck Schaeffer on June 29, 2007
Based on some client requests I'm going to use this blog entry to shed a bit more light on our product planning process. I'll speak at a very high level about our dev and release process and then provide a bit of vision toward what's coming next. More ...
Hosted Delivery
SaaS is GREEN
Posted by Chuck Schaeffer on October 1, 2007
I’ve been conducting data center tours for sales prospects and customers for about five years, however, only in about the last year have I been posed repeated questions regarding environmental friendliness and going green. More ...
Hosted Software Delivery Assurance
Posted by Chuck Schaeffer on August 13, 2007
Aplicor's
data center delivery core tenants include multiple HA (high availability) global delivery data centers, N+2 equipment redundancy and application layer isolated tenancy. More ...
Organizational Framework
Corporate Social Responsibility Programs
Posted by Chuck Schaeffer on July 29, 2008
The impetus behind corporate social responsibility programs (CSRs) has changed dramatically over the last 20 years and no longer needs to be thought of as only a cost-based model. More ...
Microsoft Embraces GREEN
Posted by Chuck Schaeffer on April 4, 2008
I continue to be encouraged when I see green media coverage turn to action. I'm also encouraged when I see the biggest of companies lend an ear to the smallest of companies. Just over a year ago, I had the opportunity to discuss my views and ideas about green technology evolution with some Microsofties. They seemed legitimately interested, and in fact, quite hungry for ideas that would lead to innovation on this topic. More ...
Aplicor and CMMI Software Manufacturing Framework
Posted by Chuck Schaeffer on July 12, 2007
Aplicor relies on two technical frameworks - the Microsoft Development Framework and version 1.2 of the Capability Maturity Model (CMMI). More ...
What We Don't Do So Well
Posted by Chuck Schaeffer on July 5, 2007
As part of a just completed executive team meeting we've identified several things we're not doing well as a management team and an organization. I'll use this blog post to share our findings with the hope that clients and readers may suggest further omissions, comment on our shortfalls or even offer improvement suggestions. More ...
Aplicor Organizational Framework
Posted by Chuck Schaeffer on June 1, 2007
I had a welcome day today and want to share its enjoyment and relevance with our customers. A few months ago a business colleague nominated Aplicor for the annual Good to Great awards. This award is of course based on the best selling business book by Jim Collins. I’ve been a fan of Jim Collins for about six years and have modeled several of the Good to Great principals into the Aplicor framework. As I’m always interested in how my customers, vendors and business partners frame their business models, I’ll use this post to share how Aplicor does the same by incorporating several of the Good to Great principals. More ...
SaaS
SaaS & Channel Make Strides
Posted by Chuck Schaeffer on March 20, 2008
Indirect delivery channels and SaaS business applications continue a slow, cautious and somewhat awkward relationship. For more than two decades, indirect channels, primarily in the form of value added resellers (VARs), have been the most utilized resources for the local delivery and support of CRM and ERP business software systems to SMB and middle market organizations worldwide. More ...
What We Don't Do Well
Posted by Chuck Schaeffer on July 5, 2007
As part of a just completed executive team meeting we've identified several things we're not doing well as a management team and an organization. I'll use this blog post to share our findings with the hope that clients and readers may suggest further omissions, comment on our shortfalls or even offer improvement suggestions. More ...
Web 2.0, Enterprise 2.0 & Social Media
Social Media is Corporate Media
Posted by Chuck Schaeffer on August 16, 2008
"... those social networks are a clausal waste of time, productivity and money to corporate America ... I can only imagine how much company time and money is burned by our younger staff browsing 20-something personal profiles in networks that add no value to anything the company does." More ...
CRM Evolves With CRM 2.0
Posted by Chuck Schaeffer on June 1, 2008
I'm not a CRM 2.0 expert, but I read the blogs, study the research, talk to the folks that are the experts and try to assimilate this next CRM wave into Aplicor's product evolution. I'll use this blog post to both explain what I think CRM 2.0 is and how it can be leveraged for sustained competitive advantage. More ...
Aplicor Web 2.0 Progress & Update
Posted by Chuck Schaeffer on January 5, 2008
As is typical when I'm approaching a quarterly executive team retreat, I'm reviewing MBO (management by objectives) progress - or lack thereof - and trying to understand the more influential factors along with their relationships to our progress. As I'm not yet achieving our initial Web 2.0 objectives, this exercise escalates to also look at some root cause analysis. More ...
SaaS CRM, Web 2.0 and Hammer Time
Posted by Chuck Schaeffer on November 5, 2007
Late night conversations with an entrepreneurial founder of a hyper growth company and his colleague, Hammer (formerly known as M.C. Hammer). More ...
myCRMcareer.com
Posted by Chuck Schaeffer on September 16, 2007
The CRM community is taking a step closer with a new industry-focused online career center. Tomorrow morning from the annual Gartner CRM Summit in Hollywood, Florida, myCRMcareer.com will make its inaugural launch and showcase its new community driven career portal. More ...
Aplicor's Web 2.0 Definition
Posted by Chuck Schaeffer on July 30, 2007
To Aplicor, Web 2.0 is a collaboration strategy which achieves community synergies among its participants by leveraging a suite of web sites and/or tools which permit any user free expression to interact (create, modify, comment and rate) with community members and content and which collectively harnesses the position, voice or intelligence of the group. More ...
Trolling For Blog Interests
Posted by Chuck Schaeffer on June 15, 2007
I spoke with four clients today. While I am always interested to understand how our clients are using our system for their own objectives, I had a not-so-hidden agenda item of asking them what I should blog on. More ...
Our Social Media Agenda
Posted by Chuck Schaeffer on May 20, 2007
Welcome to the Aplicor CEO blog. This forum is a part of our overall client communication agenda and a window for any interested person to learn more about our direction, business model and staff. The primary target audience for this blog is our customers, however, I certainly welcome our business partners, friends of the company and any other interested participants. More ...
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