Every month, Richard Boardman sums up the latest in CRM News. He recaps the happenings in the CRM world for the previous month and keeps us up to date with what is going on. Microsoft has been on the struggling end of the CRM department whereas Infusionsoft came out on top. Month to month things can change drastically. That just goes to show that CRM is always evolving, and a company needs to keep up to stay on top of things.